Michael Sutton
Michael Sutton
Associate Professor
B.I.S. University of Waterloo
Ph.D. McGill University

Areas of Experience

  • Business Intelligence/Competitive Intelligence
  • Enterprise Content Management
  • Entrepreneurship
  • Executive Leadership
  • Intellectual Assets Management
  • Knowledge Management
  • Organizational Memory Management
  • Qualitative Data Analysis and Research
  • Records and Document Management
  • Wikis in Higher Education
  • Knowledge Mobilization
  • Knowledge Diffusion and Production
  • About Michael Sutton

    Current Teaching Experience

    At Westminster College, Dr. Michael JD Sutton teaches numerous courses in the traditional program, including the Executive Development (Leadership), Principles of Management, Managing People, Knowledge Management, Organizational Analysis and Design, and Lectures in Entreprenurship. He was a lead member of the curricula team that designed, developed, and delivered the innovative project and competency-based BBA degree-completion program. He was also involved as an advisor to the project and competency-based MBA program and supported delivery as a coach in a number of project sequences.

    He is also an advisor/mentor for teams in the Opportunity Quest Business Plan Competition in the school's Center For Entrepreneurship.


    Dr. Sutton's background is unique and distinctive. He has been a highly effective professor, mentor, and coach. In his previous 35+ years before entering the academy, he was recognized as a decisive executive, successful program and product manager, innovative consulting practice partner and senior director, transformative administrative renewal leader, and a senior management consultant.

    His experience over the last four decades has proven that he has a significant positive impact on strategic organizational goals, financial sustainability, business performance, and teams under his authority. During his life-long professional development activities, he acquired extensive leadership and management experience as well as deep technical experience architecting business solutions associated with administrative renewal and new, high tech products and management consulting services.

    Although he is well-known within the "knowledge and information industries," his interdisciplinary background allowed him to take on leadership roles where he combined his enthusiasm, commitment, imagination, and problem-solving capabilities with a focus onto new business opportunities or renewal of existing lines of business. His background encompasses:

    • collaborative team building and community development,
    • educational program design and development,
    • entrepreneurial/educational coaching and mentoring,
    • innovative, advanced applications of information technologies and systems,
    • international business experience with foreign governments, United Nations Agencies, and global enterprises,
    • new product and service design, development, and deployment,
    • policy and program development,
    • strategic alliances and business partnerships,
    • strategic management and planning,
    • knowledge management applications in Canadian intelligence agencies, and
    • a team-oriented management style

    Scholarly Activity

    Dr. Sutton's doctorate in Knowledge Management was conferred in 2007 at McGill University in Montreal, Quebec, Canada. His degree was the first "pure" KM degree in Canada. Other Canadian doctorates may have utilized KM tools, systems, and techniques, or investigated KM in organizational settings, but his research actually studied the defintion of KM educational programs that purported to teach KM. 

    Prior to returning to McGill to work on his PhD, he participated in various applied research projects outside of the academy resulting in numerous publications in academic and trade journals. This independent scholarly research culminated in the publication of his first book, Document Management for the Enterprise: Principles, Techniques, and Applications, (New York: Wiley, 1996), which has been widely adopted by corporations and universities. Dr. Sutton is widely published, and his list of publications may be viewed by linking to his c.v. below. In 2012, Dr. Sutton was awarded the first Faculty Excellence in Scholarship Award from the Bill and Vieve Gore School of Business.

    PUBLICATIONS (in the last 3 years)

    • Sutton, M.J.D. and Hazeri, A. (2013). Using the Wiki as an Experiential Learning Tool to Engage Students in Undergraduate and Graduate University Courses. In C. Wankel and P. Blessinger (Eds.). Increasing Student Engagement and Retention using Online Learning Activities: Wikis, Blogs and Webquests. Bingley, UK: Emerald Publishing.

    • Sutton, M.J.D., Maisak, M., Payne, S., Rao, A. (in DRAFT). Methods and techniques are available for introducing a Masters-based Knowledge Management/ Knowledge Mobilization course: wikis and reflective journals. Knowledge Management Research & Practice, (future issue).

    • Sutton, M.J.D., McFarland, C., Sanchez, N., and Vuyovich, J. (January, 2012). Using Coaching Ourselves as a Management Development Tool in an Experiential MBA Course: A Case Study in Applying Reflection as a Learning Strategy for Enhancing Engagement, International Journal of Business, Humanities and Technology, 2(1).

    • Sutton, M.J.D. (2010). Preliminary Research Context for Investigating the Use of Wikis as Knowledge Management Tools to Project Management-based Initiatives. In T.K. Srikantaiah, M.E.D. Koenig, and S. Hawarden (Eds.). Convergence of Project Management and Knowledge Management. Lanham, MD: Scarecrow Press.

    • Sutton, M. (2009). A Manifesto for the Preservation of Organizational Memory Associated with the Emergence of KM Educational Programs. In J. P. Girard (Ed.), Building Organizational Memories: Will You Know What You Knew? Hershey, PA: IGI Global.

    PRESENTATIONS & WORKSHOPS  (in the last 3 years)

    The Higher Education Teaching & Learning (HETL) conference will be held January 13-15, 2013, at the University of Central Florida in Orlando. I have been a conference submission reviewer and submitted two presentations:

    1) Wikis and blogs as the core technology for increasing classroom engagement in studying Knowledge Management (KM)/Knowledge Mobilization: Two cases

    2) Wikis: an Experiential Learning Tool to Engage Students in Undergraduate and Graduate Courses

    • Enhancing Engagement in an Experiential MBA Course: A Case Study of Using CoachingOurselves Educational Material and Reflection Journals. (2011). 53rd Annual National Mountain Plains Management Conference, Grand Junction, CO.
    • CoachingOurselves Topics in the MBA Classroom: Contemplation Upon Reflection. (2011). CoachingOurselves Partners’ Conference, Montreal, QC, Canada.
    • Invited Expert: Panel - Future of Knowledge Management Educational Programs. (2011). Knowledge Management Educational Forum (KMEF) Initiative sponsored by George Washington University (GWU) and Kent State University (KSU), Washington, DC.
    • Coaching as a Knowledge Mobilization Framework within BBA (and MBA) Educational Programs: Presentation on Practice. (2010). 7th Intl. Knowledge Management Conference, Pittsburgh, PA
    • Approaches to Coaching in Higher Education: Implications for the Organization. (2010). ASTD Utah Workplace Learning Conference-From Vision, To Performance, To Results. Salt Lake City, UT
    • Project-based, Competency-based, Blended Program Innovation in a Learner-centric BBA Degree. (2009). Canadian Network for Innovation in Education (CNIE). 2nd Annual Conference, Ottawa, ON.
    • CIO Panel Presentation Facilitator. (2010, 2009). CIO Summit. 2nd & 1st Annual Utah IT Symposium, Salt Lake City, UT.
    • Team - Leadership Game Workshops (4-Sessions). (Fall, 2010). Association for Information Management (UTAH)- Leadership Development Institute, Salt Lake City, UT.
    • Continuity Management: Attempting to Preserve Corporate Knowledge as Employees Leave, and Retire. (2009). CIO Summit. 1st Annual Utah IT Symposium, Salt Lake City, UT.

    PANELS AND EDITORIAL SCHOLARSHIP  (in the last 3 years)

    The HETL Executive Committee invited Michael to serve as:

    1. Journal Reviewer, Journal of Applied Research in Higher Education (JARHE), http://www.emeraldinsight.com/products/journals/journals.htm?id=jarhe
    2. International Review Board Member, HETL (Higher Education Teaching and Learning) Review, http://hetl.org/publications/ [http://hetl.org/wp-content/uploads/2012/02/HETLReviewFullVolume1.pdf]

    Michael has reviewed numerous knowledge management, leadership, management, and research texts for academic publishers, including Jossey-Bass, SAGE, Taylor & Francis, and Wiley & Sons.

    Michael was invited by AIIM to join the AIIM Executive Leadership Council, a think-tank for Information Management, which brings together top thinkers, high performance practitioners, and leaders in information management. The Executive Leadership Council will generate a series of white papers, solution guides, and other essential toolkits highlighting Social, Mobile and Cloud computing for broad distribution to the global AIIM community.

    Michael has been an Editorial Board Member for journal VINE: The Journal of Information and Knowledge Management Systems, since 2005. He served as an Editorial Advisory Board Member for the monograph Social Knowledge: Using Social Media to Know What You Know, edited by J.P. Girard and published by IGI Global in 2011. He has also previously been an Editorial Reviewer for the Journal of Education for Library and Information Science.

    Research/Teaching Interests

    Dr. Sutton has been designing skills and competency-based educational programs and teaching for most of his professional career. He has built his reputation upon taking a problem-based, student-centered approach to facilitating and motivating learners within a rich, challenging experiential learning process. His detailed cv may be viewed at his Westminster College website:

    Dr. Sutton's commitment to teaching excellence and quality is demonstrated in his curricula design, teaching philosophy, high academic standards, and evidence of teaching effectiveness. He has been able to demonstrate effective instructional strategies and lessons, stimulate significant learning in students, and invigorate a class with lively, relevant, and topical educational material.

    Previous Knowledge Management Experience

    Between 2004 and 2007 Dr. Sutton taught the Knowledge Management (KM) concentration within an interdisciplinary Masters of Science program at Kent State University entitled Information Architecture and Knowledge Management (IAKM). His Kent State academic teaching experience included a Teaching Excellence Award from the Provost.

    He concentrated on the design, development, and deployment of five new KM project-based courses:


    • Foundational Principles of Knowledge Management
    • Organizational Knowledge Management
    • Organizational Memory
    • Information Technologies for Management
    • Research Methods for Knowledge Management


    He also architected an e-learning based Graduate KM Certificate. He was instrumental in expanding the visibility of the IAKM program throughout the state of Ohio by meeting with and developing alliances with over 50 CEOs, CFOs, CIOs, CKOs, and numerous business leaders of local enterprises.

    My Personal Web Site: