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Remote Access Login -- Troubleshooting

Remote Access Login Requirements

  • In order to access databases, ebooks, and electronic journals from off-campus, you need to be a current Westminster College student, faculty or staff member
  • Your browser needs to accept cookies
    • Internet Explorer: Click on Tools > Internet Options > Security, select the Internet content zone and Custom Level. Under Cookies, select Enable.
    • Netscape: Click on Edit > Preferences. Depending on your browser version, select Privacy & Security or Advanced. You should be able to Enable all cookies under one of them.
  • JavaScript needs to be enabled in your browser for EZproxy to work
    • Internet Explorer: Click on Tools > Internet Options > Security, select the Internet content zone and Custom Level. Under Scripting, select Enable for all.
    • Netscape: Click on Edit > Preferences > Advanced. Select Enable JavaScript.

Remote Access Troubleshooting

1. I never get a Remote Access Login screen
If you do not get this screen, you might be using an old link. Try accessing the database from the databases page. Should you encounter a link that does not provide EZproxy access, please note what resource you were trying to access and from what URL, and email the Systems Librarian or call (801) 832-2267.

2. Why don't certain features or links in the database seem to function when I'm connecting via EZproxy?
Database vendors use a variety of programming methods on their database web sites. Some of these methods can make it hard for EZproxy to keep passing information between you and the site. There are a few possibilities:

  • If the features/links function when accessing the resource on campus, the library may need to adjust its EZproxy configuration for the database
  • The problem may be with the vendor's site
  • Your browser's settings might be preventing certain functionality (Java, JavaScript, Active Server Pages, etc.)

Please note the name of the resource and the features you were trying to access, and email the Systems Librarian or call (801) 832-2267.

3. I get 'Page Not Found' or a "menu.htm" page.
Try closing your browser, reopening it and redoing the search. If the problem persists, please call (801) 832-2267.

4. Are you logging in through AOL?
Your AOL browser may not work with all library resources. If a database does not work through AOL, connect to the Internet via AOL but launch Internet Explorer or Netscape to access the database.