A private comprehensive liberal arts college in Salt Lake City, UT, offering undergraduate and graduate degrees in liberal arts and professional programs. Website
Grievance Policy

ADA Grievance Policy

Students who are working with the disability advisor in the START Center, because of documented disability, have the responsibility to maintain contact with the center and to let their advisor know how they are doing in the classroom, whether the accommodation being used is providing the student with access, and if the professor is implementing the accommodation consistently and appropriately.

Should students experience difficulties related to their disability or accommodation, they are to inform the START Center disability advisor immediately so the advisor can assist in resolving the problem as it is occurring. Such early resolution is in the best interests of the students and the faculty.

If the student believes that the disability advisor has been unsuccessful in resolving issues, or if the student is experiencing difficulty with his or her disability advisor, the student's first step is to contact the ADAAA/504 coordinator: Dr. Susan Heath, Converse B, 801-832-2283. The coordinator will meet with the parties involved and attempt to resolve the issues.

If, after working with the coordinator to resolve the issues, the student remains dissatisfied, the student may file a grievance and request a review before a panel of the Disability Resource Committee (DRC). The student must take the following steps:

  1. The student will file a written grievance with the ADAAA coordinator that sets forth the issues, the procedures taken thus far, and the supporting facts. The student may attach any pertinent supporting documents. The student must also sign a statement giving his or her consent to the DRC panel to review the student's file, including confidential materials, and to permit the DRC panel to request additional information from the student, the START Center, or the student's health care providers, as the DRC deems necessary.

  2. Within five academic days from the receipt of the student's grievance, the coordinator will appoint a panel composed of members of the DRC to hear the grievance. A list of the proposed names shall be provided to the student, who shall have five academic days to request a change in the panel members by filing with the coordinator a written request for the removal or substitution of any of the panel members and setting forth the reasons for the requested change. The coordinator shall then make the final decision as to who will serve on the panel and will provide the names of the panel members to the student.

  3. Within 10 academic days of the receipt of the grievance, the coordinator shall prepare and file with the DRC panel a summary of the issues, the actions taken thus far, and any supporting facts. The student will also receive a copy.

  4. The student will have five academic days in which to file a written response to the coordinator's summary, if the student so wishes.

  5. The DRC panel shall review the student's written statement, the coordinator's written summary, any supporting documents, and any other documents the panel deems necessary in order to be informed about the issue.

  6. Within 10 academic days of the receipt of the coordinator's written summary, the DRC panel shall meet privately and independently with the student, the coordinator, and any faculty, staff, or administration members who may have information or expertise, or who may have been involved with the issue at hand.

  7. The DRC panel has the discretion and authority to invite individuals outside of the college who are experts on the issue(s) involved to provide information or to sit on the panel as nonvoting members to provide counsel and advice to the DRC panel.

  8. Within 10 academic days after the DRC panel has completed its review, it shall prepare a written report of its findings and recommendations. The panel will provide a copy of its report to the coordinator and to the student.

  9. The student will have five academic days to appeal the report of the panel, as set forth in the Appeals Process. If the student does not file an appeal, the recommendations of the panel will be final. The coordinator will oversee the implementation of any recommendations made by the panel.


ADAAA Appeals Process

Students who wish to appeal the findings and recommendations of the DRC panel may do so by taking the following steps:

  1. The student must file the appeal within five academic days from the date the panel report was issued. The appeal shall be filed with the coordinator and must state the following:
                a. the portion of the report with which the student disagrees
                b. the reasons the student disagrees
                c. the supporting evidence for the student's disagreement
                d. the outcome the student is seeking by appealing
  2. The coordinator will send to the college president the student's appeal file, which shall contain the student's appeal, the DRC panel report, the coordinator's summary, the student's response, and any supporting documents or evidence reviewed by the DRC panel.
  3. Within 10 academic days of receipt of the appeal and the report, the president will convene an appeal panel consisting of the college president, the two vice presidents who have not been involved in any prior proceedings or discussions regarding the student. If the president is unable to participate, the executive vice president may act in the president's stead to appoint another vice president to act in place of the president.
  4. The appeals panel may, at its discretion and in any order, meet with the student, the DRC panel, the coordinator, and/or any of the outside experts that the panel may have consulted.
  5. The appeals panel will prepare and issue a written decision addressing the issues raised by the student in his or her appeal. A copy of the decision will be provided to the student and the coordinator, who will inform the DRC panel of the decision.
  6. The decision of the appeals panel will be final.